Refund Policy

Effective Date: June 17, 2025

1. Service Satisfaction Guarantee

We stand behind our work with a 100% satisfaction guarantee. If you are not completely satisfied with our leak detection or repair services, please contact us within 48 hours of service completion.

2. Refund Eligibility

Refunds may be issued in the following circumstances:

Services were not performed as agreed upon
Work does not meet our quality standards
Emergency service was not provided within promised timeframe
Cancellation made more than 2 hours before scheduled appointment

3. Non-Refundable Services

The following are not eligible for refunds:

Diagnostic fees after work has commenced
Emergency call-out fees for legitimate service calls
Parts and materials already installed
Services completed more than 48 hours ago without prior complaint

4. Warranty vs. Refund

Our 5-year warranty covers defects in workmanship. Warranty claims are handled through repair or replacement, not refunds. Refunds apply only to initial service dissatisfaction within 48 hours.

5. Refund Process

To request a refund:

Contact us within 48 hours of service completion
Provide your service order number and details
Allow us opportunity to resolve the issue first
Approved refunds processed within 5-7 business days

6. Emergency Service Policy

Emergency services (24/7 calls) carry additional fees. Refunds for emergency services are limited to cases where we fail to respond within our promised timeframe or if the emergency was misdiagnosed by our team.

7. Contact for Refunds

To discuss refunds or service concerns:

Nation Wide Insurance Claim Advocates INC
4533 Van Nuys Blvd., Sherman Oaks, CA, 91403, USA
License #1779462A
Phone: (877) 454-1519
Email: refunds@leakdetection.help
Available: 24/7 for urgent matters